Can't access network after changing credit card payment???

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Louis J. #11654
Louis J. #11654 Posts: 5 ✭✭
in My Mobile
Got a message that my payment didn't go through so I successfully used a different credit card. Since then I have not been able to access the data network (WIFI works). I made no changes to the phone (e.g. not in airplane mode). Why am I unable to access the network?

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  • Fizzy
    Fizzy Posts: 10,917 ✭✭
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    Hi Louis

    You can try restarting your phone.

    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
    More info here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
  • Sylvain P. 1215
    Sylvain P. 1215 Posts: 216 ✭✭
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    Louis I don't think it's related I changed twice my credit cards settings since a year and it doesn't affected network. Try To disabke/ enable your wifi.
  • Whizz
    Whizz Posts: 19,150 admin
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    Hello Louis,
    I kindly inform you that I have verified your Fizz account, and the payment passed for your mobile plan and the line is active, so everything should work properly.
    Can you please restart the phone and make sure you are on the Fizz network? You can also try the steps that can be found on our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    Please contact us if the situation persists, we are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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