Overcharged money for this month?
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Connor F. #32018
Posts: 1 ✭✭
I was charged an additional $12, 4 times to my credit card separate from my monthly $55 fee and I want to know why this has happened and I would like to get the money back if possible. Thanks !!
19
Answers
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You must check in your transaction history and contact the support
Source: https://fizz.ca/en/transaction-history
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/transaction-history
3- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Once you figure it out, please let us know! Is it possible you ordered SIM cards (11.50$ each)?7
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Contact Fizz customer support5
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Connor,
Sorry,
We are Fizz users like you.
Please, contact the Fizz customer service by chat to get explanation about those additional charges into your account.
To chat:
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/order-history
Click on the green chat bubble when you see it down to the right of the page.5 -
I would contact Fizz.3
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You should look into your transaction history. It doesnt make sense unless you have bought add-ons. If it doesnt answer your question:
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.3 -
Hello Connor,
Can you please contact us on the Live Chat so we can verify the situation further?
Here you can find the ways to contact us https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina3
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