Internet Subscription - No confirmation received & Empty order history ?

Hi,
I just filed the subscription for internet and when I selected "SUBSCRIBE" button, the small wheel next to this button kept turning indefinitely...I was able to see the Service agreement pdf file but I did not receive any confirmation that my subscription passed ?
There is nothing in my account Profile Order History (Blank)...
Do we get any confirmation ?
your help is appreciated.

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Abdelmadjid,
    Please, contact the Fizz customer service by chat to get help for your residential internet subscription.
    First, log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
    Click on the green chat bubble when you see it down to the right of the page.
  • Whizz
    Whizz Posts: 18,805 admin
    Hello Abdelmadjid,
    I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further to subscribe to the internet. You've set the installation appointment for October 6 and you can see it in your account >>My Plans >>Manage >>Appointments.
    Let us know if you have any other questions. Here you can find the ways to contact us https://fizz.ca/en/contact-us
    Thank you, have a wonderful day!
    Adelina
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