Answered question

Why are my texts are not sending?

I have an iPhone 7 and as of yesterday, my texts are not sending.
I have an unlimited call and texting plan since April 2020, never had problem before.
Incoming texts are coming in but much slower than usual.
Any solutions?
I've rebooted my phone several times, the MMS Messaging is ON and I turned iMessage on and off, still having issues
.

Toni
Toni

Toni

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Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hello Tony,

I'm truly sorry to hear this. I took a look at your account and your mobile plan is active and in good standing. In this case, I suggest that you may please take a look at this FAQ, which contains useful troubleshooting steps to try: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

Should the situation persist, please contact us with all the necessary information, so that we may be able to further help. For all the information on how we can be reached, you can check our page: https://fizz.ca/en/contact-us

I wish you a lovely day,
Ioana

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Other answers

Toni if anything with the IMessage disable worked check here for the APN settings in case https://fizz.ca/en/faq/what-are-fizz-network-settings-apn... and reach Fizz To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Hi Toni

Which texts are not sending? The blue ones, green ones or both?

If you are having trouble with iMessages, make sure your wifi or mobile data is enabled.

Test your on mobile data to make sure you can access the internet on your browser.
If you cannot, perhaps your phone has an outstanding update that needs to be done.
More info here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

As suggested, you can contact Fizz support if the problem continues.