new credi card number
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Naima M. #31605
Posts: 2 ✭✭
in My Mobile
My line is suspended because i gave you a new credit card number
19
Answers
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Naima reach fizz for this problem of payment.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information12 -
Hi Naima
What happened to the previous credit card? Did it expire?
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
When you add a new credit card, you also have to associate your plan to the new card.
Try it and then try making a payment. Once payment is made, it can take up to 2 hours for your service to be restored.
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
If there is still a problem, you should contact Fizz support by chat.7 -
As mentionned by others, make sure your card is valid and not blocked. Verify your card is chose as Default for the appropropriate plan. If so contact Fizz. Best luck13
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If the payment model is declined, get in touch with Fizz support.7
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contact fizz customer service by chat4
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