Why modem turns off on its own?
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Alexandru L. #23692
Posts: 6 ✭✭
in Internet
Modem turns off on its own. Any ideas why ?
18
Answers
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It's not normal for any modem to power off by itself, is it possible that power is disconnecting at the wall plug? is your modem connected to a surge protector? try another wall outlet, if the same occurs contact Fizz Support.10
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It turns off intermittently. There’s no any AC drops on the line. Plugged the tester and it keeps AC steady line - tech support doesn’t answer.
Modem was replaced 2 months ago for a used one by FIZZ, as the first had communication issues - I guess the second died too.8 -
Alexandru your modem need to stay on . If you still have problem with it reach Fizz.
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca10 -
Alexandru...not very lucky;( reach Fizz and be sure that you are connected first!9
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Trying to get tech looking into the issue for the last 2 hours - no answers.
Learned a good lesson, never to accept any used equipment.
Thank you for your help.10 -
Keep trying to reach Fizz and ask for help. That’s the less they can do. They can send you a tech to test your service.9
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Alex
It's not normal that modems power off without a cause, power is being interrupted some how, see if the same happenes with a different wall outlet by an extension cord.
You can email fizz support for this issue, they will respond within few hours.10 -
Is there any email I can use?
Thanks9 -
Hi Alexandru,
Just try plugging the modem directly into an outlet, not on a power bar
Hope this helps9 -
Hello Alexandru,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, I also suggest you have a look at Lieux links and short resolution.
Have a good one!
Nicolae Bogdan8 -
You probably need to replace it.6
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Good Morning,
FIZZ is refusing to replace the modem as this is not a constant issue. The firmware updates are to be blamed for it, per FIZZ tech>
Checked again all pugs and everything is super OK. Modem restarted itself again this morning - hope to have a result soon - or I will have to start shopping for a different provider.
Thank you all for your help, really appreciated.4 -
Hey,
Is your question answered? If so, please chose the best answer and close this topic
Have a good day0
This discussion has been closed.