Answered question

Payment failed for unknown reason, Used another card, same issue?

Payment failed on valid card with expiry date 2022 while other bills are paid no problem. Used wife's card, also failed. Dont have another card. What do I do to solve this issue. Payments have been going through this card since Feb and now both my internet and phone is locked. I tried to delete the payment method and re-entered the card details, which did not work either.

Daniel
Daniel

Daniel

User level
Level
0
14 / 100
points
Lieux
Lieux

Lieux

User level
Level
4
5000 / 5000
points

Reach Fizz for this kind of problem Daniel Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Daniel,

Here we are users, for payment problem you should contact Fizz. Did you try to contact the credit card institution to validate that they did not block the payment?

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Sylvain
Sylvain

Sylvain

User level
Level
1
519 / 750
points

Hello Daniel, ave You sure your card still valid (expiration date). Otherwise contact Fizz. Good luck

Sylvain
Sylvain

Sylvain

User level
Level
1
519 / 750
points

Sorry I read too fast avoir expiration date. Contact support :-)

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Daniel,
Have you resolved the problem about payment issues of your plans in contacting the Fizz customer service?
If you need to chat:
First, log to your Fizz account.
click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it down to the right of the page.

Daniel
Daniel

Daniel

User level
Level
0
14 / 100
points

Hi all, thanks for trying. There is a technical problem. That is not yet solved.
I'm waiting for a technician to email me.

Reach Fizz for this kind of problem Daniel Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
https://PublicMobileReferral.com