Paiment failed 4 days ago and still cant trigger a new one

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Aydar
Aydar Posts: 2 ✭✭
in Internet
So the payment failed they cut my internet , ive contacted the same day , they said a ticket With HIGH PRIORITY been created for you (3 days ago) i figured they say it to everyone i work from home and every day ive been contacting fizz the similar answer everytime equipe technique travaille le plus forte pour vous attandez email... they cant even trigger a payment by temselfes.... what is this customer service

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  • Mike
    Mike Posts: 20,731 ✭✭
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    You need to update your payment and associate it with your plan

    But if you contact the support, it seems that the problem is on their side
  • Aydar
    Aydar Posts: 2 ✭✭
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    Yep mike put a different card in case it was that was my first solution .. unfortunately nothing changed
  • M T. #12340
    M T. #12340 Posts: 594 ✭✭
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    This is typical Fizz unfortunately.
    There are at least 2 other Internet service providers with prices similar to Fizz.
    You can try them out to see if the service is better.
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