referral fees still not active after 3 months??

Olivier G. 54964
Olivier G. 54964 Posts: 3 ✭✭
in About my account
I still cant access my referrals bonus after 3 months? Is that normal?

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Olivier,
    Have you checked in your account the status of your referral bonus?
    Log to your Fizz account.
    Click on: My profile
    Click on: referral bonuses
    Check the statut of the referral bonus you're talking about.
    Does this referral bonus is still pending?
    Normally, the credit will be deposit into your account after the second month of the personne you have referred.
    It can happen that the new subscriber has canceled her plan.
    If you need more explanations, please, contact the Fizz customer user by chat.
  • Mastaiso
    Mastaiso Posts: 834 ✭✭
    Hi Olivier,
    You should contact Fizz directly
    https://fizz.ca/en/contact-us
  • boum113
    boum113 Posts: 6 ✭✭
    I have the same issue. But i realise when there is not a phone number under the person name it is probably because they havent activate their line/account yet. The person might have change is mind.
  • J D. #792
    J D. #792 Posts: 316 ✭✭
    as said, best is contact support via chat in this situation.
  • DLB
    DLB Posts: 477 ✭✭
    No. It's not normal.
    You should follow up with Fizz by contacting the support :
    https://fizz.ca/en/contact-us
    I had the same issue : referral bonus was pending during 4-5 months. I've contacted Fizz and they finally solved my issue. There are a couple of bugs with their system and their website ... so, don't wait and contact them.
  • Marc-Andre T. #32321
    Marc-Andre T. #32321 Posts: 2 ✭✭
    Referral credits should be credited to your account within one month, if everything goes well.
    You have to account for all the verifications to go through.
    Three months is not normal. You'd be best to contact Fizz Support:
    https://fizz.ca/en/contact-us
    You can even chat with them in "My Account", or on FaceBook Messenger, how cool is that? You'd be hard-pressed to do that with Bell!
  • JoanMr
    JoanMr Posts: 330 ✭✭
    Hey,
    Dis you find an answer to your question? If so, you can choose the best answer and it will close the topic. If not, please let us now if you’ve got the referral bonus!
    Thanks
  • Billy N. #35415
    Billy N. #35415 Posts: 248 ✭✭
    Hello, you can contact fizz through live support, facebook messenger or twitter, they have been really helpful!
This discussion has been closed.

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