Change account information?
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Grace M.
Posts: 2 ✭✭
I have added a new card information and I must delete the first card wich expiray date is 05/22
11
Answers
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You need to associate your new card with your plans, only then you can delete your old one5
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After adding the new card in Profile, for each plan in your account go to Manage => Payment method and update the credit card. Then delete the expired card in Profile => Payment methods.2
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Grace The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.
Here are the steps to update a payment method, and associate it to your plans:
In your Fizz account, go to My Profile
Click on Payment methods.
Click on Add a new payment method to add your new payment method.
Then, select the payment method you no longer want to us, and click on Delete.
Now make your way to My plans.
For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
Know you must also associate each plan you want to pay with that new card. This is not done automatically.4
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