Answered question

Ethernet connection keeps cutting off ?

Since the last two weeks, the ethernet connection keeps cutting off. It is getting worst the last week as I need to rebot the modem every time I want to use Ethernet, Otherwise, the ethernet is down. It seems like everything is ok as long as you use it (although I have seen it cut in the middle of a download), but it you let it idle for a while, the ethernet connection is lost for sure. The wifi is fine as I can alway reboot my model remotely. This is mostly very annoying, actually, not a workable ethernet service. It was fine for several months. There was a similar episode in the middle of the summer (not that worst as I only had to reboot once in the morning). But now, unless I go on the internet right away, if I reboot modem and try 10 minutes later, the Ethernet is gone.

Eric
Eric

Eric

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Hello Eric,

Apologies for the encountered issue.

I have verified the modem on my end and there seem to be a few signals outside our functioning parameters. Please unplug the modem from the power outlet for 10 seconds and verify if the coaxial cable is tightly screwed in. Also, I suggest to perform a factory reset by holding the button on modem's back pressed for 30 seconds with a tiny sharp object. The factory reset button is located above the Ethernet slots.

If the issue still persists, if possible please test out with a different Ethernet cable in different sockets on modem's back and plug the modem in a different power source. A few more helpful tips can be found on the link bellow or the ones Lieux has provided.

https://fizz.ca/en/faq/none-my-devices-can-access-interne...

If the issue still persists, please reach us by Facebook Messenger or by chat using the link I've provided.

Thank you for your understanding.

Have a good day.

Catalin

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Eric what a problem! Did you check here?
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-...
Or https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
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