Answered question

How do I disconnect internet home plan? I need a disconnect number REQ starting with 6

I left the apartment, I need a disconnect number REQ starting with 6
how can I call FIZZ????

Angela
Angela

Angela

User level
Level
0
3 / 100
points

You need to unsubscribe and return the modem, you can only chat with them
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-hom...

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-hom...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

You can unsubscribe online at anytime in your account. Don’t forget to get a tracking number when you return your modem so you will have proof Fizz received the modem. You should receive a prorated refund for any unused days.

Alexandre
Alexandre

Alexandre

User level
Level
2
1862 / 2000
points

You have to unsucribe

Olivier
Olivier

Olivier

User level
Level
4
5000 / 5000
points

Call Fizz? Lol

Your problem is specific, you should contact customer service.

  • Log into your Fizz account.
  • Make your way to the Solution Hub.
  • On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
  • Our business hours.

    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

    Leave us a message.

    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.