Answered question

the phone sends SMS, but can't receive

Hello,

I have two phones (A and B) registered with FIZZ couple of months ago, everything was working perfectly fine. About 2-3 days ago I observed that phone A can send SMS to phone B, but never receives replies from phone B, although phone B sends SMSs with no problems, no errors etc. It looks like the messages are silently dropped in the way between B to A.

Any thoughts on this?
Thanks.

Roman
Roman

Roman

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Roman it looks like a setting in the phone A. Can you check in your settings? In your contacts too? Do you have IPhone ? Problem with SMS and IMessage??
If you still have problem Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Roman
Roman

Roman

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Hi Lieux,

I didn't change anything in the phone for years :) And it is not iPhone, it is BLU.

Something similar happens to another user. She ended up resetting her network settings (it was an iPhone) and suddenly it worked. Is there a similar options on your phone?

Roman,
Please, ask for help and contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Click on the green chat bubble when you see it down to the right of the page.