I didnt receive my sim card ?

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은선
은선 Posts: 1 ✭✭
in My Mobile
A few days ago, i have ordered my sim card but did not get it.please refund this asap.

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  • Lieux
    Lieux Posts: 2,528 ✭✭
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    Hello. You can see the status of all your Fizz orders in your Order history.
    1- Log into your account and go to My profile.
    2- Click on Order history / See details.
    3- Click on the shipping number to see on the carrier’s website the details of your delivery.
    4- If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5- If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    Chat with Fizz is available from 8h00 to 21h00, each day.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • Matthew A. #24717
    Matthew A. #24717 Posts: 375 ✭✭
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    Have you checked the tracking number - these are often handed over to Canada Post and will be delayed. https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
  • Andrej
    Andrej Posts: 123 ✭✭
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    You can order a new one (the 1st one was probably lost or stolen) and once your plan is active you can ask for a refund.
  • Karl B. #29906
    Karl B. #29906 Posts: 214 ✭✭
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    How many days? Technically, Canada post has 7 open business days to deliver (+ any surplus for the pandemic)
  • Whizz
    Whizz Posts: 19,101 admin
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    Hello 은선 ,
    I kindly inform you that I have verified and I see that you've managed to contact us on Live Chat. one of my colleagues helped you further, and the refund already appears on your account by going to My Plans >>Manage >>Trsnaction History: https://fizz.ca/en/transaction-history
    You will receive it in your bank account in a few business days.
    Have a great day!
    Adelina
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