Should i expect a refund?
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Gabrielle G. #30984
Posts: 1 ✭✭
in Internet
I canceled my internet plan because of technical issues. It was canceled on first day of the second month of my subscription. Should i expect a refund for the second month i got charged?
9
Answers
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Hi
Yes you must be refund
If you cancel your Home Internet services agreement during a payment cycle, you will receive a prorated refund based on the remaining days for the monthly fee paid at the beginning of your payment cycle (excluding any additional data blocks).
Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $150 (plus applicable taxes). Detailed instructions will follow.
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet5 -
Hello,
I would speak with Fizz just to make sure. But you have a 15 days trial on any plan.
Regards4 -
Yes, you should "If you cancel your Home Internet services agreement during a payment cycle, you will receive a prorated refund based on the remaining days for the monthly fee paid at the beginning of your payment cycle (excluding any additional data blocks)." FAQ: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
Don't forget when you ship back the modem to get a tracking number as you may need proof it was returned.5 -
Gabrielle,
You can unsubscribe to this service when you want.
Just contact the Fizz customer service by chat from 8h00 to 21h00 and ask for a refund.
You will get a balance of the refund for the days you didnt have the service.4
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