Unanswered question

Refundable

I don’t get LTE network. So i am not satisfied.i use this service just 1 day but i don’t want service from you anymore. I want my refund.

Yuvi
Yuvi

Yuvi

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0
22 / 100
points

Answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

If your decision is taken, please read this guide

https://fizz.ca/en/faq/unsubscribe

You will see that you have 15 days trial period, follow the guide and you will get refund

Matthew
Matthew

Matthew

User level
Level
3
3790 / 5000
points

Hi Yuvi,

I understand, I had only 3G on the weekend and it was painful. Follow the link from Mike and you will see the steps to get a refund. Too bad you don’t have LTE where you are located.

Yuvi
Yuvi

Yuvi

User level
Level
0
22 / 100
points

how can i get refund it’s been just 1 day, I am using this service. Can you tell me step by step.

Simon
Simon

Simon

User level
Level
0
42 / 100
points

Hi Yuvi,

I understand that you are not satisfied with your service.
Here is the link with the steps to follow to unsubscribe and get a refund:
https://fizz.ca/en/faq/unsubscribe
Thank you,

Philip
Philip

Philip

User level
Level
2
1035 / 2000
points

Hi Yuvi,

Here are the rules for a refund during your trial period:
“ Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).

Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.

To receive this refund you must not have exceeded:

The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
50% of the data included in your monthly plan (unless you have an approved Proof of disability form)
To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.“

The steps you take will depend if you want to keep your phone number.

Cancelling WITHOUT keeping your number
Log into your Fizz account to do it yourself:

Go to My plans in your Fizz account.
Select the plan you wish to close.
Click on Manage.
Select Unsubscribe to begin the process.
Select the credit card to which you will transfer any remaining funds in your Wallet.

If you want to keep your phone number find a new provider and transfer your phone number to them. Planhub.ca provides an easy way to look for different providers in your area. Good luck!

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Yuvi,
You can unsubscribe to your mobile plan online.
see:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-in...
To ask for a refund of your mobile plan,
Please, chat with the Fizz customer service from 8h00 to 21h00.

Yuvi
Yuvi

Yuvi

User level
Level
0
22 / 100
points

Hello, I have unsubscribe my plan but i didn’t get any refund yet. When i login my account it shows they refunded my money. What should i do now?

Matthew
Matthew

Matthew

User level
Level
3
3790 / 5000
points

It will take a few days for your credit card company to process the refund. Sometimes 3-5 business days.