Technical Issue
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Answers
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Sorry to hear that your are having internet problems.
Here you can find some Fizz's troubleshooring
If you have problems with the internet stability, read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
If your problem persis after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.3 -
Hi Atul,
I've just verified your internet connection and your signals are within specs. Your home internet plan is also active on your account. To be able to help you further, I'm kindly asking you to reach us in private with more details, preferably via live chat by being logged in to your account and by accessing one of the FAQ links that Mike has provided to you. You can also try the steps from this FAQ: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
We can be reached via the social media channels as well, here you have the contact links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a nice evening!
Radu2
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