How can I transfer an old fizz number to a new phone?
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Laura L. #21653
Posts: 1 ✭✭
in My Mobile
I lost my phone so I cannot transfer the number. Also I payed a new month of an amount of 40$ the 3th september. Now I bought a new phone and bought a new SIM card. They say the number is taken but is because it was stolen. Can you guys help me to tranfer my number ??
32
Answers
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I invite you to join customer support for take back your old number
It’s the only solution to fix your issue
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
Leave us a message.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.12 -
Hi Laura
If your old mobile plan is still active, you can replace the SIM card attached to your plan.
Here are the full instructions from Fizz: https://fizz.ca/en/faq/lost-stolen-mobile
Pay attention to point #4 (Replace your phone and reactivate your suspended plan)
You can click on the green bubble to chat with Fizz customer service during business hours
https://fizz.ca/en/contact-us14 -
Try to contact Fizz support directly on Facebook.8
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Laura,
Have you do the procedure to inform Fizz that your phone has been stolen?
https://fizz.ca/en/faq/lost-stolen-mobile
If not,
Please, contact the Fizz customer service by chat (from 8h00 to 21h00).8
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