Answered question

i cant make call on my line i just activated and it says i dont have access to this service?

i just paid my monthly plan and now i cant make call i get this message saying you do not have access to this service

imgous93
imgous93

imgous93

User level
Level
0
11 / 100
points

Hello imgous93,

Apologies for the encountered issue.

I have verified your account on my end and the number has been fully reactivated on 8th September at 9:20PM following the payment. Please reboot your mobile device and after enable airplane mode for 30 seconds, then turn it off and test out the mobile services. If you are still having issues, please go into your phone's settings menu- mobile data- mobile networks and disable automatic network search. Once this is done the phone will start to automatically search available networks and select a Fizz EXT option for 3 minutes and try once again to make calls or send texts. A few more helpful tips can also be found here:

https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

If you are still having issues please reach us directly by chat or Facebook Messenger.

Thank you for your understanding.

Have a good day.

Catalin

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

It's a new membership or you just miss a payment ?

You can get all the information you need to that link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If you don't find solution, you can contact customer support by facebook messenger. You will have an answer tomorrow morning

Hi Imgous93

If you just reactivated service by making a payment, it can take up to 2 hours for service to resume.
More info from Fizz available here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

You may try restarting your phone.

If it's a new activation, make sure your phone is compatible with Fizz network.
https://fizz.ca/en/faq/compatible-devices

You can also try the SIM card on another working cell phone.

If the issue persists, you can contact Fizz customer service. I just noticed that their chat service (green bubble) is still available at the moment, even though it is after business hours.

Samuel
Samuel

Samuel

User level
Level
2
1293 / 2000
points

Make sure your automatic payments are set up properly. If you continue, experiencing problems, try contacting Fizz support directly on Facebook.

Matthew
Matthew

Matthew

User level
Level
3
3760 / 5000
points

Hi Imgous93,

Sorry to hear you are having trouble getting your phone working. Here is a link to testing your mobile service, it takes you to other pages at fizz if you have problem receiving calls or making calls etc. https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...

To chat: Click the above link and scroll down, there should be a chat bubble near the bottom right side.
Or send a message on Facebook https://www.facebook.com/fizzca/
They are open daily 8-21h. Hopefully they can help you if the above steps don’t work.

imgous93
imgous93

imgous93

User level
Level
0
11 / 100
points

i just missed a payment and i can surf the web perfectly my lte works but no calls no text and i tried restarting my phone a few times yesterday but still nothing

Hi Imgous93,

You should chat with Fizz to see what's wrong - you could try removing your SIM card and reinserting the card. You can follow the links by Matthew to find the chat bubble.

imgous93,
Please, contact the Fizz customer service by chat and inform them about you're not able to do calls or texts.
This chat service is available from 8h00 to 21h00, each day.
First, connect to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it down to the right of the page.