Answered question

I want to know if my payment failed how can I try again please I really need to re activate myservice

Please help me my payment failed and I want to re activate my service but I don't know how

Santiago
Santiago

Santiago

User level
Level
0
12 / 100
points

Hi
You need to update your payment method
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...

Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Fizz needs 2 hours to validate your payment and reactivate it.

Sometime you need to reboot the modem

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Other answers

Stanley
Stanley

Stanley

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Level
3
2044 / 5000
points

You have to update your payment method first. If it does not work contact support

Samuel
Samuel

Samuel

User level
Level
2
1293 / 2000
points

Thanks for the question