How to recovery username and password of Modem/Router?

Tien L.
Tien L. Posts: 2 ✭✭
I forgot my username and password to access the Fizz Modem/Router for admin it. How to recovery username and password for it?

Answers

  • Karl B. #29906
    Karl B. #29906 Posts: 214 ✭✭
    Factory reset is the only true way. But note that if you try your password that you believe is right and it is not working, it might be because the password field is Case sensitive and android keyboards like to capitalize the first letter.
  • MichelP
    MichelP Posts: 8,733 ✭✭
    Tien,
    You have to do a reset of your modem.
    Press in 35,40 seconds with a needle the reset button located back in the center of the modem, released it after. Wait 3,4 minutes until the lights of the modem are coming back.
    If your cumputer is directly connected to your Fizz modem with an ethernet câble, you'll see on the screen: Easy connect.
    Types twice the factory password (back of the modem).
    At this moment, your internet connexion is supposed to be 100%, fonctionnal.
    Just reconnect all of your devices to your wi-fi network with this factory password.
    See also:
    https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password
  • Mastaiso
    Mastaiso Posts: 834 ✭✭
    If you didn't change it, the password is the same as your network key. and the username is cusadmin
  • Samuel C. 64723
    Samuel C. 64723 Posts: 166 ✭✭
    Mike said it best once again!
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
    Thanks for the question
  • Patricia C5YQZ
    Patricia C5YQZ Posts: 2,685 ✭✭
    We will have to do a factory reset!
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