New member

Hi there!
I'm coming from the UK and I would like a mobile plan from Fizz. I just ordered a SIM card but I saw I need to transfer the number. Can I just take the SIM card to my phone and activate it? Do I need the bill of the previous number?
Many thanks.

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Gina,
    You can choose a new telephone number for your mobile plan with Fizz.
    See:
    https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz
  • Yelena
    Yelena Posts: 1,861 ✭✭
    You can either transfer your current number to Fizz (in this case don't close your account with your current provider, it will be closed automatically after the transfer) or to get a new number (in this case you have to close your account with your current provider by yourself).
    You can use your phone's IMEI for the transfer so you don't need a bill.
  • Whizz
    Whizz Posts: 18,802 admin
    Hi Gina,
    If you previously had a UK number, it cannot be transferred to Fizz as only numbers coming from Quebec or from the Greater Ottawa area can be brought to us from another provider. You can also consult our dedicated FAQ for this information: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz.
    However, I see that you've successfully activated a new number today. Welcome to our Fizz family :)
    Have a lovely day!
    Radu
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