Answered question

Australia long distance

I have the add on long distance for Australia. It shows that I have 463 minutes left. I cannot make calls any more either I have nothing or an Asian voice say something in the effect that the line is busy. I can make long distance call inside Canada or the US.

Ron
Ron

Ron

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It seems a problem with a fizz call routing, I believe that you already double check the number therefore we can exclude this.

You must contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Lieux
Lieux

Lieux

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Ron did you try to do the number manually? Just to be sure with the prefix and number. Canada Phone code from Australia
How the number is composed
Number Comments
011 is the international prefix used to dial somewhere outside of Canada.
61 is the international code used to dial to Australia.
3 is the local area or city code used to dial to Melbourne.
56597207 is the local number you wrote.
If you still have problems Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Make sure you manually enter the number. If you don't some dialer app will automatically add an "+1" in front of the number by default when it's done from a contact (my phone does that).

Samuel
Samuel

Samuel

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2
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Please contact Fizz support.

Ron
Ron

Ron

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0
14 / 100
points

Technical support had a look and said everything thing is fine on their side. Meanwhile, I can't make an Australian call if they have a mobile phone at the other end which all our contacts in Australia have. Basically, technical support has done nothing to help me and we can't talk to an human being with Fizz. Frustrating!

MT
MT

MT

User level
Level
3
2261 / 5000
points

Some voip provider (voip.ms) offers 0.0234 / minute to Australian land line and 0.0791 / minute to Australian mobile.
.
This explains why you could not reach mobile Autralian ( 4 times more expensive ) .
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I suspect that Fizz has only an agreement with land line access ( 4 times less expensive than mobile ).
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This is not the first time Fizz users complaint about unable to make long distance call to a mobile using long distance monthly add on.
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