Answered question

Upgrade does not applies, I had 250mb pending activation, trying to switch it for 500mb but nothing happens.

Upgrade does not applies, I had 250mb pending activation, trying to switch it for 500mb but nothing happens.
Its been one week that I tried for the fists time...
So can I switch one pending update to another?

Sergiy
Sergiy

Sergiy

User level
Level
1
583 / 750
points

Hi Sergio
If the slot was never used, and I believe this is your situation, you cannot swap your bonus and you need to wait your next billing cycle. I am alway suggest to apply the bonus 3 days before the new billing cycle.

Therefore, next month when this slot is activated, and you want to swap, click on the new bonus, select the slot and it will ask if you want to swap it.

I believe that the majority of us we had this problem

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Other answers

Samuel
Samuel

Samuel

User level
Level
2
1293 / 2000
points

You will be able to swap them during your next billing cycle.

Hi Sergiy

The upgrade changes will apply at your next renewal.

If your renewal has taken place and the upgrade does not apply, then you can contact Fizz support so that they can take a look. If there is an issue, they will likely create a ticket for technical support to investigate.

Matthew
Matthew

Matthew

User level
Level
3
3760 / 5000
points

When an upgrade is in “pending activation” state you won’t be able to change it until it has been applied at your next billing cycle. I also made this error as well. To keen to apply the upgrade and then got a better upgrade half way through my billing cycle.

Mike made a good point In previous post that’s it’s alway a good idea to wait until 3 days before your billing cycle to apply an upgrade. Once posted you can swap.

Some info on upgrades and rewards https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Elio
Elio

Elio

User level
Level
0
11 / 100
points

You can swap after it activates.

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

You can swap it only when the upgrade is activate.

Patricia
Patricia

Patricia

User level
Level
2
1086 / 2000
points

The additions to your slots will be effective at your next payment