Answered question

I updated my payment method but I cannot select make a payment. the option is in grey and I cannot complete the payment

how do I make the payment?

Ramchurn
Ramchurn

Ramchurn

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Whizz
Whizz

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Hello Ramchurn,

I have verified on your account and I see that you need to make the payment manually for your mobile plan, by going to My Plans >>Payment methods >>Make my monthly payment. Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

Here you can find more details: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Have a great day!

Adelina

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Other answers

Did you associated the card with your plan?
If yes, contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Ramchurn,
Have you associated your new payment method to all of your Fizz plans?
Also, to get more help,
Please,
contact the Fizz customer service by chat from 8h00 to 21h00, each day.