Internet issues?

Hi Djimby,

Sorry to hear that your are having internet problems.
You can try restarting your modem.

Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

In case it still will not reconnect, please contact Fizz directly by chat using the link above.

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Djimby,
Have you tried to reset your modem?
Press in with a needle for 35,40 seconds the reset button located in the center back of your modem.
Released it after and wait 3,4 minutes to see all the light of your modem coming back.
If your computer is connected to your modem with an ethernet câble, you'll see on the screen:
Easy connect.
Types twice the factory password (indicated back of the modem.
Your internet connexion is supposed to be 100%, fonctionnal.
Just reconnect all your devices to your wi-fi network with this password.
I hope it will works fine.

In these situation, the best option is to reach them directly. They are very helpful.