Canada coverage rate increase
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Donna G. #30508
Posts: 2 ✭✭
in My Mobile
Canada coverage for unlimited calls was $9.00 and in August, it increased to $12. Why wasn't I informed of this increase.
18
Best Answer
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Donna did you change something in your plan? It could be why...did you have the beginner price?
I can’t see the 9$ you spoke about....
If Fizz make a change to their prices you will be notified 30 days before the increase.
If necessary you can reach Fizz Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca7
Answers
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Thank you for your reply. Here's the breakdown of my August and September plan: $12.00 Canada coverage, $7.00 unlimited calls and $2.00 voice mail. So now, I have to pay $21 per month plus 911 plus taxes.
Back in July it was: $9.00 Canada coverage, $7.00 unlimited calls and $2.00 voice mail = $18.00 plus 911 plus taxes.
I didn't change anything from my plan.6 -
Hi Donna,
You should have received a notification of a price increase. https://fizz.ca/en/faq/everyone-pays-fair-price-every-day7 -
Donna try to reach Fizz to learn more about that. Perhaps you had a special price...? It was a mistake??5
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Try to reach Fizz support as Lieux suggests. Maybe they will find what happened and possibly revert everything back the way it was.5
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Donna,
You need to contact the Fizz customer service by chat to get explanation about this increase.
Chat service is available from 8h00 to 21h00, each day.
First log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-payment-cycles-work
Click on the green chat bubble when you see it down to the right of the page.2 -
Thanks for the share1
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You should have been. Reach them directly to see what happened.0
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Hello!
If your issue is resolved, you can choose the best answer to close this post
Have a good day0
This discussion has been closed.