My connexion keeps crashing and I don't know why?

Hello, I've been with fizz for 6 months without ever having problems with my connexion. Earlier this evening my connexion started to become really unstable. It moves from a normal 30 mbs for a couple of minutes then go down to 0,5 - 0 mbs for a couple minutes, it's been doing this for a couple hours already. After 1 hour of this I tried reseting my modem and it wouldn't come back on so I used the chat to get help and they brough it back but now it's back to what it was before (being unstable). Anyone has any idea what the problem is and how to fix it? Maybe it's a local problem and it will go away tomorow but maybe not.

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