Help setting up the router....anyone?
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Hello i am a new fizz customer and i needed help setting up the router.My problem is that i went through all the steps (plug in power source,coaxial cable) waited for it for 15 mins as the instruction said and reseted the modem. So now i am stuck it is stuck ( blinking on only Downstream) for ever! but on the Manual it says that i have to have all the 5 lights on to proceed to the next steps. So i did some trouble shooting and i found out that it is not the coaxial cable(i just replaced it by the one from fizz) so my guess is its from the other side of the coaxial cable that there is a problem. But i also have my old internet just in case so i dont know if i need to disconnect that. Also i reached out to Fizz but unfortunately they are not available at the moment.
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Answers
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Did you try this way to chat with Fizz?
Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca7 -
Was your old internet via cable? I wonder if there is a conflict?
Here is a FAQ that might help
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix5 -
All of that is after a technician came and set up your connection, right ? He never tested it ?3
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The technician should have tested your line and confirmed that you were good to go.
If problems persist, try connecting your modem to a computer with Ethernet. The setup works well from a physical connection. If not, you might need to ask fizz support for a second visit from a technician to resolve your issue.2 -
You can see this video
https://www.youtube.com/watch?v=twL8M_nYJes to setup your modem. 0 -
Hi yitbarek,
I'm sorry to learn about the inconvenience you're experiencing.
In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
Have a good one!
Andrei0 -
Were you able to get connected?1
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Hey,
Is your question answered? If so, please chose the best answer and close this topic
Have a good day0
