Answered question

why can i not send and receive text messages even if i have unlimited text messages?

why can i not send and receive text messages even if i have unlimited text messages?

Anne
Anne

Anne

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Hi Anne,

When using iMessage, you will be able to use this service only when you have wifi or mobile data.
https://support.apple.com/en-ca/HT207006

In this case, please enable the "Send as SMS" option to allow you to use SMS when iMessage is not available.

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Other answers

Can you provide more information? Are you experiencing this issue now but were able to send/receive messages before? Or you've just joined Fizz? What information do you get when you try to send a sms?

Cheers

MichelP
MichelP

MichelP

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Anne,
If you have an iphone;
Please check the configuration of iMessage on your phone.

Anne
Anne

Anne

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iMessage is activated. This happened when data was depleted. Do I need data to use text messages, even if my plan is unlimited messages?

Olivier
Olivier

Olivier

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Thanks for the question

Mastaiso
Mastaiso

Mastaiso

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If you use iMessage, that uses data. Try sending a message on wifi it will probably be delivered. You can disable iMessage until you received some data, add an add-on or wait for your next billing date. Also, Picture message will not work without data

Hope this helps :)

Patricia
Patricia

Patricia

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Hello!

If your issue is resolved, you can choose the best answer to close this post

Have a good day