SIM card order ?

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Roxanne D. #29812
Roxanne D. #29812 Posts: 1 ✭✭
in Welcome and join
Can I cancel my SIM card order to go get one in person at a store?

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    Usually no, since they are send right away

    Try to contact the support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-order-sim-card
    3- The green chat bubble should appear after a few seconds in the bottom right corner
  • Mastaiso
    Mastaiso Posts: 835 ✭✭
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    Depending on where you live, it usually takes 2-3 days to receive the sim card by mail. If you really need one today, you can go grab one in a Couche-Tard store. Call them first to make sure they have it in stock.
    Have a nice day :)
  • Lieux
    Lieux Posts: 2,528 ✭✭
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    Roxanne or you can keep the one by mail for ..just in case. And buy one at a store but check before if they have one to sell to you.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Roxanne,
    You cant cancel your order for a sim card when it's done..
    Just be patient, you will get it 3,4 days later by mail.
  • Juan G. #29462
    Juan G. #29462 Posts: 186 ✭✭
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    There are no physical stores. You can buy some in jean couru though, I believe.
  • Martha G. #29458
    Martha G. #29458 Posts: 166 ✭✭
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    I don’t think so, it’s an automated system. Try to contact fizz support, they might help you.
  • Whizz
    Whizz Posts: 19,105 admin
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    Hi Jean,
    We in fact do provide the option to buy a SIM card from Couche-Tard:
    https://fizz.ca/en/couche-tard-sim
    Have a good one!
    Andrei
  • Whizz
    Whizz Posts: 19,105 admin
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    Hi Roxanne,
    Unfortunately, the SIM card order cannot cancelled but you can gift the SIM card to someone else if you want to get your own in the meantime from Couche-Tard:
    https://fizz.ca/en/couche-tard-sim
    Have a good one!
    Andrei
  • Gilles
    Gilles Posts: 1,340 ✭✭
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    4 month for this question, whizz can you please close it.
This discussion has been closed.

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