i have not received my sim card?
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Answers
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Feiyu You can see the status of all your Fizz orders in your Order history.
1- Log into your account and go to My profile.
2- Click on Order history / See details.
3- Click on the shipping number to see on the carrier’s website the details of your delivery.
4- If there’s any inconsistency with the delivery information you see, contact the carrier directly.
5- If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
If a problem you need to contact fizz for that here.. Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.8 -
I guess the post lost it. Try to contact fizz support10
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Is it possible that it was stolen from your postbox?7
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I think it got lost on the way. Try contacting support to get a replacement5
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Check the status of this delivery in your account by following Lieux's instructions. If the status is Delivered, probably your card has been stolen.
If you live in an apartment building in Mtl, then the delivery company Planète Courrier sticked the envelope with your sim card on the entrance door since they don't have access to the mailbox inside the building. Someone could take it from there.
You should buy another sim card and you will be reimbursed for the first one right after that (you need to contact the support). You can buy it in one of the participating Couche Tard .4 -
feiyu,
First, log to your Fizz account.
Click on: My profile
Click on: Historic orders.
You will see the details of the delivery by the carrier.
Maybe, your sim card has been stolen from your postbox.
At this moment, contact the Fizz customer service by chat from 8h00 to 21h00.
Ask a refund of your first sim card not received and order another sim card.
Try to change your delivery adress to someone who can receive it directly.
To chat with a Fizz agent:
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Click on the green chat bubble when you see it down to the right of the page.3 -
Anything could have happened like they lost or it was stolen or it was just stolen.Try contacting support from fizz1
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