Answered question

How come FIzz does not award referral bonus as received in email

I received an email that I would receive referral bonus of $35. After complaining someone from Fizz team romissed I would receive as in email. Finally only $25 was awarded to my account. Even making a complain was not answered?

Ajaykumar
Ajaykumar

Ajaykumar

User level
Level
1
150 / 750
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Ajaykumar

Logon your account and go to "My profile" >> "Referral bonuses"
where you will find your pending and confirmed referrals.

In order to have a successful pending referral, the new customer must activate a plan using the referral code of an existing customer.

In order for the referral to be confirmed/unlocked, the new customer must make their second monthly payment. So the referral credit will be unlocked and applied towards their third bill.

The usual referral credit amount is $25. Fizz had a promotion offering $35 credit if the new customer activated by July 14 2020. If you qualified for the $35 credit, but received $25 by mistake, you can contact Fizz support to receive a correction (with your email as proof).

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Other answers

Victoria
Victoria

Victoria

User level
Level
3
2270 / 5000
points

Yes you will receive it. On the 3rd payment it will apply automatically

Was this a partial rebate. When you look at your referral bonus on your account does it say $35. Unfortunately, you will need to chat with Fizz again.

Faramarz
Faramarz

Faramarz

User level
Level
0
43 / 100
points

Ask tech support could be a mistake on their part

Ajaykumar,
You can check it if you log to your Fizz account.
Click on : My profile
Click on: Referral bonuses
You will see all your referral bonuses , those pending and received.
If there is a problem, contact the Fizz customer service by chat from 8h00 to 21h00.

Martha
Martha

Martha

User level
Level
2
899 / 2000
points

You will get it automatically, don’t worry. It will be taken down from your monthly payment soon