Answered question

Cancel Fizz mobile, but keep internet?

If I cancel a Fizz mobile account, but keep internet, will I lose reward points ?

Is there an amount of time that needs to pass to lock in the points ?

Samuel
Samuel

Samuel

User level
Level
2
1293 / 2000
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Samuel

Yes it is 10 points for every dollar.

So if you cancel a $50 plan, you will no longer receive 500 points every month. You will still keep the points you already earned, but your future points accumulation will slow down.

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Other answers

Victoria
Victoria

Victoria

User level
Level
3
2270 / 5000
points

I don’t think that you will lose any points. They are awarded to your account, not to your mobile/internet

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Samuel

The only points that you will lose are 10 points for every $ billed to your internet service.

We accumulate points, but they are never "locked" in. Fizz can reserve the right to make adjustments if ever needed. However once you reach a level, you are pretty safe at that level.

Samuel
Samuel

Samuel

User level
Level
2
1293 / 2000
points

Not sure I am following @Fizzy
10 points for every dollar ?

My internet is 50$ a month and mobile 32$ a month.

If I cancel mobile, I will lose how many points ?

500 or 320 according to your 10 point theory ?