Answered question

Switching to Fizz from TechSaavy?

Hi all, my current provider just announced they're increasing their prices for a second time this year and I'm unhappy. I know nothing about Fizz other than someone mentioning it to me (but they're not a customer)

A couple questions:

1. I have DSL cable internet. I'm awful with these things but I have a D-Link and a TP Link (bought this one from Tech Saavy). So the TP Link gets replaced, correct? Do I have to pay for a new one from Fizz?

2. Given that it seems like this is a new company, any major red flags to know about?

3. I've never switched providers before, other than changing the TP Link what do I need to know?

Thank you.

Katie
Katie

Katie

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Hi Katie,

Does anyone in your building have Videotron internet or cable? You can also ask the landlord.

If no, then unfortunately your building may not be setup for Fizz.

If yes, then please try the online order screen again. Make sure your complete address and postal code are correct. If the answer is still the same, try with another apartment number.
And you can contact Fizz support to confirm whether you can subscribe.

Here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Go to any of the FAQ help pages. e.g. https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-in...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

1) The modem is included in the price
2) If is a videotron cable, the only thing that you need to know, the support is only on line 100%
3) I believe to use a referral code during the subscription

https://community.fizz.ca/questions/2198337-place-referral-codes

Yes you can use mine to have 25$ on your 3rd invoice

Olivier
Olivier

Olivier

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Thanks for question

Matthew
Matthew

Matthew

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No more DSL! That’s why I switched, my upload speed used to be 2Mbps, now it’s about 9 Mbps with the 30/10 plan this Fizz (download 33MBps). The cost for the modem is included in your monthly fee. The connection is cable, so if your house/apartment had cable before you will just need to connect the modem to the cable wait for a few updates and you’re done. I have been with Fizz for ~4 months and NO problems. As Mike said they are only on-line, so you would need to chat with someone for any problems. No contracts just month to month. Referral code will get you 25$ off your 3rd bill (as Mike said)

Hi Katie

I have been with Fizz home internet for over 1 year. Fizz is owned by Quebecor, the same company that owns Videotron. So Fizz home internet works with Videotron coaxial cable.
.

  • If you currently have cable internet, then your connection will be as reliable as it has been with TekSavvy.
  • If you currently have DSL internet (using Bell network), then this will be a new experience. I find cable internet to be better than DSL.
  • .
    You have to be residing in Quebec or greater Ottawa area to be able to subscribe. You can try creating a plan here https://fizz.ca/en/internet?DATA_CAPACITY=10250&DOWNL... and enter your current address to see if you are eligible to subscribe.

    With Fizz, the customer support is 100% online. You cannot call them on the phone. Since you have already created your account and asked your question here on the community forum, I think you will do well with the online chat.

    All Fizz internet plans include the modem/router rental and unlimited data usage. To order, you pick your plan and the installation date. You need to register a credit card on your account to pay for the service. Each month, you will be charged the plan fee + taxes. Nothing else, there are no extra charges. You can leave your current internet up and running and cancel it only after you are satisfied that your Fizz internet subscription meets your needs.

    Fizz does offer rewards. You can get more rewards for paying your bill and the more you participate in the forums. For starter reward, you can get free $25 credit (which will be granted/applied towards your 3rd bill). There is a list of referral codes here
    https://community.fizz.ca/questions/2198337-place-referral-codes

    Of course my code is available. Be sure to enter the referral code when you activate/subscribe to your first plan.

Katie
Katie

Katie

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Thanks for all the answers! So I typed in my address and it says it's unavailable. Doesn't really make sense since I'm downtown Montreal in an apartment building?

Katie
Katie

Katie

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I can send them a message, I don't know. I do remember that there's Bell here because part of my payment to Tech Savvy was paying for usage of the line? Does that make sense? (I set this all up 6 years ago so it's not fresh in my mind)

Khaled
Khaled

Khaled

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I advice you to change your mind from Fizz, because you cannot contact them if there is an issue

Hi again Katie

You can also check on TekSavvy or Videotron site, etc to see if your address is eligible for cable internet subscription.

Hi Khaled, what issue have you had? And you just created your account?
As a customer for almost 2 years, I can tell you what you wrote is not true.

Juan
Juan

Juan

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It’s a no brainer in my opinion. Go for it

Victoria
Victoria

Victoria

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Oh wow, there are many things to think about, indeed... but I think fizz is better!

Samuel
Samuel

Samuel

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Switching is very simple. Don’t worry, you’ll do great.

Katie
Katie

Katie

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Ok I just called Tech Savvy and they said only DSL is available where I live. He said "it must be fibre optic there". So I guess I can't make the switch after all

Hi Katie,

Too bad, you could be happy with Fizz internet.

BTW if you spoke to TekSavvy rep on phone, they could be wrong. It wouldn't be the first time that has happened especially if you happen to mention that you may be switching provider. You can always confirm with a second source.

And if you are still interested to look elsewhere, you can search "dsl isp in montreal" for some names.

Katie
Katie

Katie

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Yes, they could just be saying that for sure. I wrote my apartment building for confirmation, if they say yes to cable then I'll continue investigating Fizz. The main competitors are just too expensive so as of right now looks like I'll have to say with TS if cable isn't an option here.

Do you know why Fizz doesn't do DSL?

Hi Katie, you may refer to my first reply.

Fizz and Videotron are both owned by the same company. So they will use the cable network that they own. On the other hand, Bell owns and manages the telephone lines which are used for dsl internet.

DSL and Cable technologies are basically competitors.

Hi !
1. Fizz will provide the modem, and their modem includes a router. So, you don't have to buy or rent any device.
2. It's a new brand from an old company. It's a brand from Videotron, and it uses Videotron's infrastructure. The only red flag : you will not have the support from a big company. No phone number to call. Just chat and forums. So, make sure you are comfortable with that.
3. Wait for Fizz service to be activated before deactivating your current provider, to avoid having no internet during a couple of days.