Answered question

Fizz forgot all my information my perks and rewards, payment info etc...?

Fizz forgot all my information my perks and rewards, payment info etc...

It thinks that I don’t have any plans but the phone work and payments are going through.

What’s up?

Pierre-Olivier
Pierre-Olivier

Pierre-Olivier

User level
Level
0
11 / 100
points

Are you sure that you have used the right account?
Please contact the support to see if they can give you an hint on the account assoicated with the plan or they can solve it if there is a problem with your account

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Stanley
Stanley

Stanley

User level
Level
3
2281 / 5000
points

That's clearly strange, must be a glitched in the system. Contact support from 8am to 9pm for help on fixing it.

Victoria
Victoria

Victoria

User level
Level
3
2270 / 5000
points

I think you might be making a mistake in your login. Try to remember the right login-password

Olivier
Olivier

Olivier

User level
Level
4
5000 / 5000
points

This is bad I'm sorry

Pierre-Olivier
Pierre-Olivier

Pierre-Olivier

User level
Level
0
11 / 100
points

I recently changed my email to my account because I had set it up with a different email no longer in use but did nothing else. All of my history vanished.

Hi Pierre-Olivier

You need to contact Fizz support to change your email properly.

source: https://fizz.ca/en/faq/how-do-i-change-my-personal-inform...

To change your email address associated with your Fizz account:
You must contact Fizz during our business hours using the chat bubble located on the lower right-hand corner of this page.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-change-my-personal-inform...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Pierre-Olivier,
Sorry,
Only Fizz customer service can change your email into your Fizz account.
Please, contact them by chat from 8h00 to 21h00, each day.