Answered question

When i'm try to enter my credit card number and adress, i got "This payment method was declined". WTF?

Hello, Fizz :)
Me and my husband have the same residence adress. When he try to activate his sim-card, everything is fine. But when i'm try to register my sim card to my credit card with the same with the same residential address as the husband, i'm receive message "This payment method was declined". But the adress exactly the same. What i need to do to finally register my sim card?
Cheers and have a good day.
Tetiana.

Tetiana
Tetiana

Tetiana

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0
2 / 100
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Tetiana,
Did you open 2 differents Fizz accounts with the same credit card?
It's not possible. Each account must have his own credit card.
Also, Please, check the adress for your own account if you have the same adress than the adress
of your credit card.
You can ask for more help.
Try to contact the Fizz customer service by chat from 8h00 to 21h00.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/activate
Click on the green chat bubble when you see it down to the right of the page.

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Other answers

Fizzy
Fizzy

Fizzy

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Hi Tetiana

Your name as well as your address has to match exactly.
You may also want to confirm with your card company that your card is valid.
If problem continues, can you try with another credit card?

BTW this is the user community forum.

If needed, you can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Open one of the Fizz FAQ help links e.g. https://fizz.ca/en/faq/what-payment-methods-can-i-use
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Matthew
Matthew

Matthew

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3
3760 / 5000
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That is strange. Is this a shared card? If so, the address is likely the same. If not, maybe your address is entered differently with the credit card - you can check you bill from the credit card to see if there is a difference. Or try a different card? Good luck!

Lieux
Lieux

Lieux

User level
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4
5000 / 5000
points

Tetiana did you try to open 2 different accounts with fizz with a same credit card? I think it’s impossible. You need to have 2 different cards to open 2 different accounts. https://fizz.ca/en/faq/what-payment-methods-can-i-use

Alexander
Alexander

Alexander

User level
Level
2
1186 / 2000
points

Maybe because the same card is used with a minimum delay for the same operation? Check with your bank first, I would say