Answered question

SIM card has not arrived.

I've ordered it more than a month ago and never received it, what should I do? Can i get a new one or a refund?

Asya
Asya

Asya

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0
1 / 100
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You need to reach Fizz wit chat bubble or with messenger You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...
3- The green chat bubble should appear after a few seconds in the bottom right corner. . In your account you can also see where is your Sim. MY PROFILE and ORDER HISTORY.

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Other answers

Olivier
Olivier

Olivier

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4
5000 / 5000
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I'm so sorry for you

Stanley
Stanley

Stanley

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Level
3
2281 / 5000
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Try to contact support they could help you with this

George
George

George

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Level
3
2619 / 5000
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Contact fizz support

J
J

J

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Level
3
4080 / 5000
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better contact support in this case

Pascal
Pascal

Pascal

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2
1742 / 2000
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Normally, when a SIM card is lost or stolen, before activation, Fizz will ask you to purchase a new one, then once activated they will credit you the lost one.

Asya,
Probably, your sim card has been stolen.
Your can see the historic of your order.
Log to your Fizz account.
Click on: My Profile
Click on: Historic orders, and you will see the details of this transaction.
I think, you'll be obliged to order a new sim card and ask for a refund to the Fizz support for the first not received..
Please, contact the Fizz support by chat from 8h00 to 21h00.

Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hello Asya,

I see that you've managed to contact us on Live Chat and my colleague suggested what are the steps in this situation.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us

Thank you, have a great day!

Adelina