or Ask a question

Answered question

SIM card has not arrived.

I've ordered it more than a month ago and never received it, what should I do? Can i get a new one or a refund?

Asya
Asya

Asya

User level
Level
0
1 / 100
point
7 months ago
Category
Welcome and join
Category
New member
Answer count
10 answers
Author name
Asya
Date
August 12, 2020
Hits
viewed 34 times
question
q
Lieux

Lieux

User level
Level
4
5000 / 5000
points

You need to reach Fizz wit chat bubble or with messenger You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...
3- The green chat bubble should appear after a few seconds in the bottom right corner. . In your account you can also see where is your Sim. MY PROFILE and ORDER HISTORY.

Author name
Lieux
Date
Answer likes
answer
a

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Carlito

Carlito

User level
Level
1
286 / 750
points

Hi Asya !
It would be best to contact Fizz by chat bubble or messenger if you want your question answered.
Have a good day!

Author name
Carlito
Date
Answer likes
answer
a
Olivier
Olivier

Olivier

User level
Level
4
5000 / 5000
points

I'm so sorry for you

Author name
Olivier
Date
Answer likes
answer
a
Stanley
Stanley

Stanley

User level
Level
3
2281 / 5000
points

Try to contact support they could help you with this

Author name
Stanley
Date
Answer likes
answer
a
George
George

George

User level
Level
3
2619 / 5000
points

Contact fizz support

Author name
George
Date
Answer likes
answer
a
Leifuer

Leifuer

User level
Level
4
5000 / 5000
points

contact Fizz by chatting!

Author name
Leifuer
Date
Answer likes
answer
a
J
J

J

User level
Level
3
4080 / 5000
points

better contact support in this case

Author name
J
Date
Answer likes
answer
a
Pascal
Pascal

Pascal

User level
Level
2
1742 / 2000
points

Normally, when a SIM card is lost or stolen, before activation, Fizz will ask you to purchase a new one, then once activated they will credit you the lost one.

Author name
Pascal
Date
Answer likes
answer
a
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Asya,
Probably, your sim card has been stolen.
Your can see the historic of your order.
Log to your Fizz account.
Click on: My Profile
Click on: Historic orders, and you will see the details of this transaction.
I think, you'll be obliged to order a new sim card and ask for a refund to the Fizz support for the first not received..
Please, contact the Fizz support by chat from 8h00 to 21h00.

Author name
MichelP
Date
Answer likes
answer
a
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Asya,

I see that you've managed to contact us on Live Chat and my colleague suggested what are the steps in this situation.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us

Thank you, have a great day!

Adelina

Author name
Whizz
Date
Answer likes
answer
a

Didn't find your answer ?

Fizz