Answered question

Can you guys cancel the videotron lines, i already transfered my # numbers?

Transferred my 2 videotron mobile lines to Fizz to keep both phone numbers. That was 6 days ago, suprise surprise, you guys never cancelled my phone lines with videotron. Called videotron, they tell me i have to contact you. Right now, I'm paying for 4 mobile lines for 2 phones...

Olivier
Olivier

Olivier

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Mike
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Mike

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Here we are users

If you did the transfer they should cancel automatically

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Olivier
Olivier

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i called videotron, they told me to call fizzz and they can do nothing about it. Right now, I'm paying for 4 lines for 3 phones and nobody seems to be able to help. In the mean time, videotron (fizz'S parent company) is making money cause i have 4 phone lines, tied to 2 phone numbers. I followed every step in the guide when i did the transfer, videotron's customer support confirmed the 2 lines are still active with them and told me Fizz needs to contact them. Kafka in a nutshell.

Olivier
Olivier

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also the chat option/bubble is completelyu impossible to fin on fizz's website

Mike
Mike

Mike

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@Oliver take a look on my image

Olivier
Olivier

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im logged in and there is still ZERO chat bubble... whatever page i go, community, faq, my profile, no green chat bubble anywhere...

If your numbers were successfully transferred to Fizz, it means that the issue is on Videotron's side. I would contact them again.
If you still want to chat with Fizz - there is also an option of Facebook messenger or twitter.

Mike
Mike

Mike

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@Olivier, You need to be connect here not in the community
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...

George
George

George

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If the number is transferred from Videotron to Fizz, the account should be closed at Videotron

I had the same issue. I will advice you to send to Fizz a written letter and ask to confirm the transfer. When you have Fizz confirmation, you can call Videotron ans ask them to cancel your number.

Olivier
Olivier

Olivier

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What ??????

If you transfered your phone number via Fizz it's should have closed your videotron line when the # got transfered. Sure you can contact Fizz support but I'm pretty sure they will tell you to contact back videotron.

Alexander
Alexander

Alexander

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Cancel lines? Fizz just transfers lines, not cancelling them (surprise-surprise!)