Answered question

Why isn't my data working after I literally paid my bill?

So I just paid my phone bill, my data wasn't working when I arrived for my 12 hour shift at work and I couldn't contact you without internet (probably should've checked before I left for work) ...had to wait till I got home to assess the problem? Real convenient, please fix my data guys and fast, best luck and wishes, and maybe provide a hotline number

Jeff
Jeff

Jeff

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Mike
Mike

Mike

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Hi Jeff,
you need to contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Mike
Mike

Mike

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Did you try to turn of the phone for 30 seconds

Pascal
Pascal

Pascal

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Maybe you should pay your bill on time and avoid all this?

Jeff
Jeff

Jeff

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Tried turning my phone on and off and that didn't work, my payment was completed days ago, and Pascal it was paid on time, and regardless how does that help now? Bad answer

Ughhh! Is reliability a big problem with Fizz? I’ve only subscribed for a few months without issue, but people seem to have a lot of outage/service problems. Is it working now? Did they fix your issue? Maybe it’s time to buy an ereader for work :)

Jeff
Jeff

Jeff

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Reliability is kinda a issue, they don't even have a phone number in which I can contact them....

MichelP
MichelP

MichelP

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Jeff,
Please, contact the Fizz support by chat about your question.
The chat service is available from 8h00 to 21h00 each day.
First, log you to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...
Click on the green chat bubble when you see it down to the right of the page.

Hello Jeff,

I apologize for this unpleasant situation that you are going through.
In order for us to assist you, we need you to follow the steps that MichelP and Mike provide and contact our support department.
I suggest you contact us by chat for a real-time conversation.
Also, as you know, we are a 100% digital network and you can find our contact methods over the link https://fizz.ca/en/contact-us
In the meantime, I suggest you have a look at the FAQ steps https://fizz.ca/en/faq/what-are-fizz-network-settings-apn and if needed redo your APN settings, if your phone's an android, if it's an iPhone, check the iOS version.

Have a nice day!
Nicolae Bogdan

Olivier
Olivier

Olivier

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I'm so sorry