asking for help?

kimseak
kimseak Posts: 1 ✭✭
i would like to know if there's any problem with my internet connection. I usually got a 2-3 minutes disconnection from times to times.

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
    kimseak,
    Maybe, do a reset of your modem can help.
    Insert a pin 35,40 seconds into the reset button back in the center of your modem.
    Wait 3,4 minutes to see all the lights of your modem coming back.
    If you are connected directly to your modem with an ethernet câble, you'll see on the screen ofyour computer: Easy connect.
    Types, twice the factory password (back of your modem).
    Your internet connexion is supposed to be 100% fonctional.
    Reconnect all your devices to your wi-fi network.
  • George S. #20091
    George S. #20091 Posts: 639 ✭✭
    Please update us if your issue is solved
  • Whizz
    Whizz Posts: 18,787 admin
    Hello Kimseak,
    I've verified your connection and your signals are looking good. However, I can see that your modem has been rebooting quite frequently. Here you have a few tips to try to address the situation:
    Restart your modem.
    Check if your coaxial cable is well screwed at both ends.
    Verify if the power cable is plugged directly into an electrical outlet and if that outlet is functioning properly. Avoid using an extension cord or power bar.
    If you have the possibility test with another power cable and plug it into another power outlet.
    I would recommend you to keep only one device connected through the ethernet cable (or as fewer as possible) and to leave it like that for at least 1-2 days. If you have your own router, extender, or repeater connected, disconnect these devices as well.
    Try all the troubleshooting steps from these FAQs: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix and https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.
    As a last resort, proceed with a factory reset of your modem. You have the correct procedure provided on the video that you can find it on the above FAQ links.
    After trying all of the above steps, if the issue is still present, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
    https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a nice day!
    Radu
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