Answered question

Add on not working

I added to call US from Quebec twice and its not working

Susan
Susan

Susan

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Level
0
3 / 100
points

Hi Susan,

Make sure you are buying the add-on for International calls (zone 1)

  • Available Add-Ons >> International calls >> USA
  • This add-on costs $6 for 60 minutes of calls.

    BTW what happens when you try to call?
    What is the area code you are trying to call?

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Other answers

Strange did you add the +1

Contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Pascal
Pascal

Pascal

User level
Level
2
1742 / 2000
points

Try rebooting your phone

Evan
Evan

Evan

User level
Level
0
56 / 100
points

Hard reset phone, make sure payment went thru and add-on isn't pending or anything, or maybe problem is on recipient's end?

Kurt
Kurt

Kurt

User level
Level
2
1656 / 2000
points

If you tried everything you can think of them you should contact fizz directly

Hello Susan,

I've checked your account and I see that you've bought Travel add-ons. These type of add-ons work only if you're in the respective area, in this case US. To be able to call in US you need to purchase an international calls add-on from My plans > Manage > Add-ons. You can also use the "Pay as you go" feature by adding money to your wallet. You have more details on this FAQ: https://fizz.ca/en/faq/how-do-i-make-an-international-cal....

For any other information or if you'll need further assistance, you can also contact us in private by live chat or via the social media channels: Facebook Messenger or Twitter. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca

Have a good one!
Radu