Why my mobile internet doesn't work?

Make sure "Data roaming" is set to Allowed on your phone.

Hi Mariana,

After Data Roaming is enabled, if the problem continues, you can put your phone on airplane mode for 1 minute. Then retry.

I've already done both things and it doesn't work.

Try another phone and check if the problem persists

Which city did you go? Yes les others said, try data roaming.

Could you check on your plan you if have canada enabled?

Did you consumes all your data? Did your credit card declined a payment? There are many thing that can stop you having your internet.

Mariana,

Please check this map for Fizz's mobile coverage area
https://fizz.ca/en/coverage

Also make sure you have the same APN settings on your phone and you have not changed them

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

• Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
• Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
• The green chat bubble should appear after a few seconds in the bottom right corner.