Moving adress?
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Kimberley B.
Posts: 1 ✭✭
in Internet
I moved to a new location and want to get my internet here but cant find my civic number into the listing but i can find all before and after on my road
18
Answers
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Hi Kimberley,
By any chance, is it a new construction? If yes, contact Fizz support and they will help you.
However if your address is considered a commercial building, Fizz may not offer residential home internet at this location.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Check in Videotron site of your address is covered.
And please contact Fizz to check4 -
Kimberley,
Here, we are Fizz users like you.
Please, contact the Fizz customer service by chat to know if you can subscribe to Fizz internet in this new area.
Chat is available from 8h00 to 21h00 , each day.
To chat easily:
First, connect you to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Click on the green chat bubble when you see it down to the right of the page.3 -
Kimberley, you will have to contact Fizz directly because this request fall outside normal form usage.
Good luck!3 -
If your whole road is there except for your place it’s probably just a mistake. Contacting fizz directly will settle that pretty easily i think.2
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