Answered question

cable connection?

My daughter has a coax cable n the new apartment she moved in does she need a tech or can she just have the modem delivered to the house

Jean-Francois
Jean-Francois

Jean-Francois

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The tech must come to check the cable and deliver the modem this is the procedure.
Therefore, you need to schedule the appointment.

From this page: https://fizz.ca/en/covid-19

As part of the precautionary measures against the COVID-19 virus, our technician will now leave your Fizz Wi-Fi modem at your door instead of entering your home. The verification of your connection will be done from outside. You'll then have to follow our simple instructions to install your modem and configure your network yourself. The technician will be in his truck and won’t leave until he can validate everything is good to go.

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Other answers

Jean-Francois
Jean-Francois

Jean-Francois

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When I ordered it at my house then sent the modem through the mail and I installed everything though!

The fizz modem is delivered by the technician this is the procedure
With the covid the tech will verify the cable and leave the modem to your door and you will install it.
All of this is included.

Hi Jean-Francois,

You may have thought the modem was delivered by mail. But in fact, it is the technician who leaves the modem box by your door. Fizz does not send out the modem by mail.

And yes with the self-serve installation option, we can unbox the modem and plug in the modem ourselves.

Fizz uses the mail only when sending out their mobile SIM cards.

Kurt
Kurt

Kurt

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The technician will be able to tell you if the cable that is already installed will work. If videotron has been used in that apartment before, the cable will already be there, so no installation required.

Alexandre
Alexandre

Alexandre

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Mike gived I nice answer

The technician is coming with the modem box. He will do more than just deliver the modem, he will check the cable connectivity and link the modem to Fizz server.

MichelP
MichelP

MichelP

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Jean-François,
Your daughter needs to take an appointment with the technician for a self-installation.
This technician will bring her the modem and will check the signal of the coaxial câble of the connexion.