Answered question

why is my internet cutting out all the time ?

very disappointed ever since ai changed from Vidéotron to Fizz

Frank
Frank

Frank

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Fizzy
Fizzy

Fizzy

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Frank,

Sorry to hear you are having internet problem.

Here are some troubleshooting guides from Fizz:

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Other answers

Kurt
Kurt

Kurt

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Fizzy gave a pretty good answer there.

Frank,
Have you ever reseted your modem?
It can solve your problem of connexion.
Insert a pin 35,40 seconds into the reset button located back in the center of the modem, released it after.
Wait 3,4 minutes to see all the lights coming back of your modem.
If you are directly connected to your modem with an eternet câble, you'll see on the screen:
Easy connect.
Types twice the factory password indicated back of your modem.
Your internet connexion is supposed to work perfectly.
You just have to reconnect all your devices to your wi-fi network.
If it doesnt help,
Please contact the Fizz customer service by chat from 8h00 to 21h00.
First, connect you to your Fizz account.
Click on:
https://fizz.ca/en/faq/none-my-devices-can-access-interne...
Click on the green chat bubble when you see it down to the right of the page.

Olivier
Olivier

Olivier

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Please contact the support.

Alexandre
Alexandre

Alexandre

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Restart your modem and if it doesn’t work contact fizz support

Well, Fizz is owned by Videotron and use there network. My internet and many other is working great!

If you already restarted your modem and reseted it to factory default and still get problem? Contact support right away to change the modem. I mean the problem is just the modem, not the providers.

Good luck!