Answered question

Mon internet est trop lente

Hi dear my internet about 1 week very bad

Hong
Hong

Hong

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Mike
Mike

Mike

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Try to turn off the modem for 5 minutes

Did you try the speed with fizz's app or a computer connected directly to the modem with an ethernet cable

The problem can be from the wifi

This guide is a good starting point

https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak...

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-mak...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Kurt
Kurt

Kurt

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have you rebooted the modem? You could try that. If that doesn't work, you could contact fizz directly to find out what the problem is.

MichelP
MichelP

MichelP

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Hong,
Have you tried to reset your modem?
Please insert a pin into the reset button for about 35,40 seconds located back in the center of your modem.
Released the button after it, wait 3,4 minutes to see the lights of the modem coming back.
If your computer is connected with an ethernet câble, you'll see oon the screen: Easy Connect.
Types twice the factory password (back of your modem.
Your internet connexion is supposed to work perfectly at this moment.
Just reconnect all your devices to your wi-fi network.
If you still need technical help, please contact the Fizz support by chat from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Click on:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connec...
Click on the green chat bubble when you see it down to the right of the page.