Answered question

Do I the only one who has problems with ordering sim?

Well, Hi.
Two months ago I have ordered sim-card, and everything was good. But 2 days ago I've lost it, and I had to order new one. But my payment was declined.
I wrote to the support about that. We double-checked billing address. It was ok. They told me, that my problem will be forward to another technical support, that could take a look at the problem deeper.
No answers for few hours. That's ok.
My wife has fizz internet, and she tried to order Sim card too. Declined. But 1 month ago everything was ok.
My friend was trying to do same thing 1 week ago. Nothing. Declined.
My final try was this - my good friend gave me her credit card to order sim card. She was with Fizz for a long time, and everything was good. Guess what? Declined.

What was the answer of the first support? Try to buy sim card in the store. Brilliant! I've checked 3 spots where can I do that - nothing. No sim cards. So, there is Covid19 on the streets, and I have to run all over the city to buy this piece of plastic? Good service.

Why company couldn't send me this SIM? I'm not asking to do it for free (but I think they should do that in such situation). What is the problem to charge the cost of this sim card with next bill? Just add 11 dollars! When I was changing phone number with Freedom - that was exactly that they did. Next bill wasn't 75, it was 85 (+10 for changing number). So what is the problem with Fizz? May be you can check your IT department if they are so handless and then hire another one?

JUST SEND ME SIM CARD PLEASE!!! I will send you back this ucking 11 dollars!

Pavel
Pavel

Pavel

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Pavel,
You are not the only one, I read multiples time these problems.
However, it is very strange you can pay your plan but you cannot order a SIM?

The support should send the SIM, since it is very important for you to have a new SIM, and it seems that the couche tard do not have them, also for this problem you are not the only one with this problem

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Other answers

Pavel
Pavel

Pavel

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Mike,
So, yeah, in July there was no problem with payment. They have charged automatically about 40 CAD as needed.
I can understand if this was my first purchase - some problems with billing address or something like that. But no - they have my card, they are charging as always.
Now I don't have any mobile, any connection. And I have no idea how long I should wait. The only way - buy sim in Fido or something like that. But I don't want :(

Kurt
Kurt

Kurt

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This is highly irregular

Olivier
Olivier

Olivier

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Thanks for your question

mahdi
mahdi

mahdi

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actualy Pavel you have to take in consideration the situation we are in right now with Covid-19 the shippements of every products have been delayed and every company are in a rush be patient your card will arrive soon ;)

Alexander
Alexander

Alexander

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Never had such problems, you must be the only one!