Answered question

my account?

How to close the account?
I tried your mobile service. Problem with coverage in ON.
For a moment I DO NOT WANT any service.
Do I need to close the account?
Thanks
Alex

abu66
abu66

abu66

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Mike
Mike

Mike

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This is the full guide
https://fizz.ca/en/faq/unsubscribe

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Other answers

Kurt
Kurt

Kurt

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Yup, simply go to your account and click unsubscribe.

Cancelling and KEEPING your number

To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.

The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.

Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:

Your Fizz account number: To find your account number, go to My Plan, then go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2...

OR

The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.

MichelP
MichelP

MichelP

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abu66,
Sorry about your dissatisfaction.
Did you activate the roaming on your phone in Ontario?
If you want unsubscribe to your Fizz plan:
First, connect to your Fizz account,
then, click on:
https://fizz.ca/en/faq/unsubscribe

mahdi
mahdi

mahdi

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all you have to do is log in onto your account and click unsubscibe

Whizz
Whizz

Whizz

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Team

Hello Alexei,

I have verified and I see that you contacted us on Live Chat and my colleague helped you further.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us

Have a great day!

Adelina