Answered question

Credit card payments?

didn't realize my credit card expired, I just changed credit card company for my monthly payment. how long does it take to re-activate my account?

wen
wen

wen

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Mike
Mike

Mike

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If you click on make payment now, it can take up to 2 hours. When you added your new credit card and associated to your plan.

here the full guide: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...

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Other answers

Kurt
Kurt

Kurt

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Probably the same amount of time as when you first activated your account. A few hours I guess

SimLal
SimLal

SimLal

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I did it recently and it was very fast, only took a couple of minutes for it to confirm.

Victoria
Victoria

Victoria

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It's quite fast. Just write to the support team on FB, should be done within 1 day i believe.

Stanley
Stanley

Stanley

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Normally afterc2 hours it becomes reactive

MichelP
MichelP

MichelP

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Wen,
Have you associated your new payment method to your Fizz plan?
See:
ttps://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Whizz
Whizz

Whizz

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Team

Hello Wen,

I kindly inform you that I have verified your Fizz account, and I see that your payment passed o July 29 and your internet plan is fully active now.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us

Have a great day!

Adelina