Answered question

Credit card payments?

didn't realize my credit card expired, I just changed credit card company for my monthly payment. how long does it take to re-activate my account?

wen
wen

wen

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Level
0
3 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

If you click on make payment now, it can take up to 2 hours. When you added your new credit card and associated to your plan.

here the full guide: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...

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Other answers

Kurt
Kurt

Kurt

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Level
2
1653 / 2000
points

Probably the same amount of time as when you first activated your account. A few hours I guess

George
George

George

User level
Level
3
2618 / 5000
points

It should be reflected in the same day

SimLal
SimLal

SimLal

User level
Level
1
145 / 750
points

I did it recently and it was very fast, only took a couple of minutes for it to confirm.

EdmTrance
EdmTrance

EdmTrance

User level
Level
4
5000 / 5000
points

Hi.
Wait at least 24 hours if the account is not re-activated contact directly Fizz.
Have a nice day

Victoria
Victoria

Victoria

User level
Level
3
2270 / 5000
points

It's quite fast. Just write to the support team on FB, should be done within 1 day i believe.

Pascal
Pascal

Pascal

User level
Level
2
1504 / 2000
points

That kind of problem is crazy! I hope for you, you will be re-activate soon!
Between 2 to 24 hours!! :|

Stanley
Stanley

Stanley

User level
Level
3
2300 / 5000
points

Normally afterc2 hours it becomes reactive

Wen,
Have you associated your new payment method to your Fizz plan?
See:
ttps://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Wen,

I kindly inform you that I have verified your Fizz account, and I see that your payment passed o July 29 and your internet plan is fully active now.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us

Have a great day!

Adelina